Library Chat integration allows you to deploy your live chat service to your patrons, where and when they need it. This can be very helpful for your patrons when they face a challenging situation where they need to ask the Library experts for support without having to go to the library's contact page to find support.
With the Library Chat integration, you can set up your specific chat services to be assigned to specific URLs. Please see below for an example to see how the integrations appear in the extension.
We can directly integrate with Springshare LibChat, or other third-party solutions (Custom solutions) as well with this feature.
What are the methods to set up Library Chat integration?
If you have the LibChat feature available for your library, all you need to provide us is the Direct Link to your LibChat widget. We will configure the rest for you. We can also configure the LibChat feature with the Script of your chat widget to embed the widget to the current location. Please find more information here about where to find the Direct Link & the script of your LibChat widget.
If you have access to any other Chat service, please share the custom script of your chat and we will make the configurations for you.
How to set up Library Chat integration?
Please click here to see how you can create a resource in the dashboard.
Once we integrate the Library Chat with the Lean Library dashboard, All you have to do is assign the Library Chat to the selected Resource as shown below.
Please go to: Lean Library Futures > LibChat > Integration > click New Integration
To integrate with your Library Chat, please fill in a Useful name and the Direct Link to your Library Chat, then click "Save"
How to assign Library Chat to a Resource?
The following steps need to be followed to complete the LibChat setup.
Please go to: Lean Library Futures > LibChat > Setup > then click New LibChat setup
When you've selected "New LibChat setup" you have the option to choose a General setup or a Specific URL. With General setup, you can select the Library Chat Integration you have set up and then assign it to the Resource you would like the Library Chat to appear.
With Specific URL, you would need to enter a Trigger URL, chose for this to Show on a subpages and lastly select the Library Chat Integration you have set up.