When you first subscribe to Lean Library, we will manage your account setup via Basecamp, a Project Management system. We use this system to handle the tasks necessary to get your account set up.
During the trial and implementation period
As soon as we receive your account setup information, we will start working on your dashboard. You will also receive an invitation from Basecamp to view the progress, as we will update these task lists while setting up the account.
If you have any questions about your account, please reach out to our Support team by posting your questions on Basecamp. We will then reply to you there.
After the implementation period
Once your account is set up, and the implementation process is complete, we will transition away from Basecamp. Any technical support will be communicated via Zendesk.
To contact us, please either email us at support@leanlibrary.com or log into your dashboard and click on the button at the bottom right of the screen.
Once you have opened this window, you can click "Raise a ticket." Similar to emailing us, you can simply type your questions here and submit a ticket. We will then get back to you via email.
Note: We suggest you check out our Knowledge base articles before raising a ticket as you may already find the answer to your question without having a wait for our response.