With Assist Message, you can communicate personalised messages to your patrons, when they land on certain websites via a pop-up.
The Assist Message will be shown on any page / sub-page, as specified in the setup on a given domain. It will only be shown once per browser session. Closing the Assist Message can be done manual or automatic, as specified in the setup. You can also dictate whether an assist messages is permanent or temporary (by adding a start and end date).
Additionally, you can choose when you want them to be shown: ON Campus, OFF Campus, ON and OFF Campus (same message), and ON and OFF Campus but with a different message on each location.
An example of what an assist message looks like:
How to use Assist Message?
Having the ability to add messages to any website gives you the ability to help your patrons in a variety of ways. Some examples include:
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Communicate general messages to students
For instance, you could communicate temporary changes in the visiting hours of a department on the main institution's website
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Asking students to log in
You can ask the patrons to log in to a certain portal to see specific content (example of the screenshot above)
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Redirecting patrons
For instance, sometimes patrons mistakenly go to website X when they are looking for Y. You can let them know what the correct URL is.
Please click here for more examples of how to use the Assist Message feature.
Check out our blog post about "Unlocking The Power of Lean Library’s Assist Messages: Effective Use Cases" here to find out more about how other universities making use of this feature to support their students.